KDL32W654A BBC iPlayer app stuck in loading screen

[phughes33]

As of today 2 Sep 2016 the BBC iPlayer, News and Sport applications get stuck in the loading screen with the revolving circle.

iPlayer was working fine yesterday

All other apps are working fine

[be11aml]

I have this problem too. 46W905, not sure if there is been an update or if this is the end of support for 2013 TVs. 

Hopefully not the case

[mysummer]

I'm having the same problem on a KDL-32W653A.

This page http://iplayerhelp.external.bbc.co.uk/tv/v2_closure lists sets that are supposed to lose the iPlayer this month, but the Bravias mentioned are all 2010 models so I would not have expected to get hit today.

[phughes33]

There is a message on BBC iPlayer help today that there were reports on 2 Sep of a number of Sony Smart TVs being unable to load iPlayer and that this is being investigated. Hopefully Sony are also aware of the problem. My KDL32654A TV is only 2 years old

[mysummer]

FTR, this fixed itself for me earlier in the week.

[phughes33 · Accepted solution]

Thanks for info.

My TV iplayer app also started working again on 5 Sep 16. I had previosly logged the problem with iPlayer Help and they emailed me on 5 Sep aclnowledging tha it was a problem at their end and which had now been resloved. So all ok again now.