*** KDL-49WE663 Freeview Play problem

[brave01heart]

Hi, we have had this new TV for a couple of weeks and last night I decided to try out the ‘apps’ and, in particular Freeview Play!

I chose Freeview Play and got the message, “Loading ..... please wait”!

After about 60 seconds, this message disappeared and nothing happened!

We also have the 40 inch version of this TV  but same thing happens!

I’ve tried this many times but always get the same outcome!  Other apps I’ve tried actually work so what’s wrong with Freeview Play?

When I launch the “guide” and press backwards, this attempts to launch the Freeview Play app but after the “loading, please wait” message, nothing happens!

We have the latest software version so, what needs to be done to get Freeview Play working?

NOTE;  By the way, we posted the following fault a week or so ago - we still have the “changing channel issue” -  when selecting channels, it takes around 4 seconds to display - this leaves a dark display for around the same time!

I tried “power reset” and, “ factory reset” but, both issues are still present!

[aljosa99]

im not sure, but it shows that it’s up to date. 

I’ve always had this issue even just after the software update 

 

 

[HannahEd01]

The same menu shows the software, Home-Settings-Custoemr support.