KDL-48WD653 starting software update stuck at 64%

[dunfgd]

Apparently the TV turned itself on to prompt if we want to update and my mother in law clicked update.

I came back from work and still stuck on black scree saying "starting software update..." "64%".

I am not sure if it is safe to power cycle, but nothing is happening.

What are my options?

I noticed in some thread there were comments about slow internet connections, but I usually get 70Mb download especially on weekday daytime.

[Anonymous]

Hi there

That is interesting indeed.  What I mean is, is that I have only seen this error in recent times on Android based TVs and yours isnt an Android based TV - hence the fix that I have will not work on your TV.

I can only therefore assume that the update has failed for some reason.

If by the time you are reading this, it has not updated itself, I guess your only option is to power-cycle the TV.  If you do, I suggest you do a manual update via USB instead.  See : http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/bravia-kdl-wd6-wd7-upd-v8114-DE-AT-GB/KDL...

Cheers