Cannot play youtube on KDL-60EX645

[andrewhuang]

I logged into my youtube account on the TV successfully and all list can be showing, but can't play, always "LOADING".

The Software Version: 1.557-1.245

Would you advise?

Thanks,

Andrew Huang

[Pascale_F]

Hi Andrew, 

Welcome to the community.

You could try performing a factory reset. You can find detailed instructions on how to do this here.

Let us know how you get on. 

Thanks, 

Pascale_F