Apps missing or not working

[Vince960]

Hi,

I've a Sony TV (Bravia KD-55X8505B ; fw PKG3.004EUA) since 2 years and I'm very happy about this product. However, since 2 weeks, apps are not working (not able to laucnh it) and if I try to install a new one, the list of apps is empty.

What I did until today:

- Update the TV fw but seems I have the latest one

- Check internet connection (using wifi) and all is good (recheck wifi password and IP and test the connection through network settings)

- Check the internet/wifi router details and just to make sure I put the IP address of the TV on the DMZ

Still not working... Any advise?

Thanks,

V.

[Rglithero]

What have John Lewis posted on the matter?

Sent from my iPhone

[Jonquilla]

John Lewis advised there is a bug in the Sony software update from a few days ago and they and Sony have been receiving hundreds of calls. Anticipating a software update to fix bug within 2-4 days. If no luck within 4 days, JL have given direct line to Sony 0207 365 2810

This was posted by Banksie - we’re very grateful.

[Mike2005uk]

In this morning from mistake I've got netflix working.  I'm not sure if is working for some of you. 

What I did. 

Press netflix few times on sony remote control,  then press red button few times,  then green button few times,  then yellow few times then blue, then back to yellow few times then press green and maybe after green you need to press again few times netflix again. 

I know isn't the best explication but try to press all the buttons and the Netflix. 

Hope is working for some of you. 

If isn't working keep pressing red button or blue many times. 

[Fastship61]

Netflix has always worked perfectly. This is a Sony problem.

Sony make OK tv's but are not very good at making computers or software.

[Mike2005uk]

It's a hack attack maybe again.  Remember,  Game of thrones comming out soon.  

[Mikespringfield]

Thats exactley whats happened to mine Foggy 1960.

[steveswest]

Hi All,

FYI This notice has gone up by Sony 

There are a number of Threads related to this issue on the go.

My original post yesterday was to this one:

https://community.sony.co.uk/t5/android-tv/all-streaming-apps-missing-or-not-working/td-p/2524644/pa...

[Moderator edit: removed URL as the original cause has been fixed]

[swainm]

Thank you for this. Hope they will sort it out soon 🤞

[swainm]

My apps are back! 😆

[M0j0666]

Apps are back!