amber light remote not changing channels

[estherra77]

There is an amber light on the TV and although I've changed the batteries and it flashes the channels don't change and the banners are on the screen

[Peter_S.]

Please perform a soft reset of your TV by unplugging it from power for some minutes.

[Win_88]

@estherra77

It would also help if you include the model number of your TV in the post so users can help you better.

Win_88

[Eugbug]

Could the TV be in the middle of a Firmware update (latest update Feb. 2nd)? According to this, an amber light flashes during an upgrade. Powering off during the installation then wouldn't be a good idea?

https://www.sony.co.uk/electronics/support/lcd-tvs-kdlxxw7xxb-series/kdl-32w706b/downloads/00017151