Wena pay

[Aniseq77]

Please help, WenaPay won't open.   I have tried reset and reinstall, force stop, clear cache and data.  It gets stuck on screen before entering the four digit pin. 

[pressefr]

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@Aniseq77 wrote:

Please help, WenaPay won't open.   I have tried reset and reinstall, force stop, clear cache and data.  It gets stuck on screen before entering the four digit pin. 

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Do you have the Japan Version or UK Version of the Wena band?

[ally153]

I've recently started having the same problem. Usually deleting data and starting again 'fixes' the problem, but even that doesn't work anymore. I've tried e-mailling technical support, but they just advised me to do everthing I already told them I tried to fix the issue.

I have the UK version of both the Pro and Active versions - both do the same thing - the app crashes just before getting to the PIN screen. I also noticed the blue led doesn't flash, which it did before when entering Wena Pay. The crash report mentions a Null pointer exception & I've seen a popup saying "NXP SDK is not correctly initialized" which sounds a lot like something of the app/device isn't being set before it's getting used...