Media problem

[Atilasbdh]

Hi after updating my device 

I couldn't see any picture or music in my album or music player

I have music and photos in both SD card and ext SD card

I reseted my device L1

I even repair it with companion in windows 

Nothing changed 

The problem is that I can only see pictures of took with camera or screen shot

The other stuff like music files ... I had to use a file Explorer to see them

And one last thing when I connect my device to computer it says the process android.process.media has stopped 

Can you guys help with that please? 

I already tried to rest app preferences delet media storage and a lot of stuff... 

[Walker_BP]

I have the same problem it happened after the first software upgrade and I have tried cleaaring the Media storage but still the problem persist have you found the solution by chance?

[Shoes]

Good day

have you had any solution for this problem

I am having the same issue

[Semisane]

Same issue. So desperate im thinking of doing a factory reset on my phone 

[Mido9]

I have the same problem after the last update i tried all things clearing media storage reset the phone with any result the same problem persist 

[AloisX]

Sony please help. I'm hahavi the same prprobl 

[Shoes]

Download share it for pc