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LeeMoller

I got a recent upgrade to my Sony X800 4k player. Now it refuses to play DVDs at all. It simply replies "No Disk" and refuses to even load it.

EdwinaU

Hi Lee,

Welcome to the community.

Please try the troubleshooting tips here to see if they solve your no disk error. Let us know how you get along.

Best wishes,

Ed

LeeMoller

I have all that you have suggested. I know the DVDs are fine... they work on other players.

The issue began after the lastest s/w upgrade. It still reports "No Disc" when a DVD is in use.

Can I back off to the previous s/w release? It seemed OK then. If so, how?

Sean_Mc

Hi Lee,

I would recommend getting in touch with the support team here for further help.

Best wishes,

Sean Mc

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