STR-DN1050 and music center

[JasonPJI]

Sony have disabled the ability to operate the STR-DN1050 using the music center app. 

I purchased the STR-DN1050 following cancer surgery (which has left me paralyzed from the waist down). I purchased it as it was advertised as being a multi-zone receiver that could be controlled from any room in my home. 

I use the DN1050 to play music when I am in bed (one of the few things I can enjoy now). The bedroom is zone 2. The receiver is installed in another room (zone 1).

When lying in bed (in zone 2) I used to use the app to enable zone 2 power, to control the device, and to select and play songs. I cannot do that without the app. The supplied remote is useless as it does not work in zone 2 (and it also needs a connected tv to make navigating the menus possible). 

I am unable to move without assistance, so I am unable to walk back to zone 1 every time I want to turn the device on, play a song, or skip a track.

The unit is also installed within a unit in zone 1 to keep all the cable out the way for safety reasons. Therefore the IR remote will not work in zone 1 either (another reason why I selected this product with its app control).

The STR-DN1050 is completely useless to me without the app. The device was advertised and sold as bieng possible to operate from any room using the app. That is the only reason I purchased this particular device.

Please can you tell me when the music center app will be fixed.

[IamNic]

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@JasonPJI  schrieb:

My deleted posts did not break any forum rules. 

It was an assumption, not an accusation. 

[JasonPJI]

Still nothing from sony, despite contacting them every day. The following post shows how widespread the issue is - so it will probably be deleted:

[JasonPJI]

http://www.futheylawfirm.com/blog/15/Sony-Music-Center-App-Removing-Support-for-Products-still-on-th...

[JasonPJI]

The general manager of customer service does not even have the courtesy to reply.....

Kris De Pauw
kdepauw@eu.sony.com
General Manager
Sony Customer Service
Sony Europe Limited

[JasonPJI]

Sony are the most corrupt company on the planet right now.

They have conned me out of my money and refuse to make ammends.

This issue is STILL NOT RESOLVED!!!!

[JasonPJI]

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@EdwinaU wrote:

Hi JasonPJI,

Thanks for your post. We'll look into this and update this thread when possible.

Best wishes,

Ed

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Any progress with this?

[IamNic]

Hello @JasonPJI,

maybe you should use social media to get some tracktion into your case.

I would recommend to use the Sony subreddit, since stories like these tend to go viral on reddit and "force" the company to get in contact with you: https://www.reddit.com/r/sony/

- Nic

[JasonPJI · Accepted solution]

Update to this case:

After emailing sony customer support, sony customer relations and the sony customer service manager every day for a whole year, they finally resolved the situation. They did not fix the fault they created on the STR-DN1050, instead, they sent me a brand new STR-DN1080. They did not of course admit any liability on their behalf. 

I'm glad it is finally sorted, and that I can once again control my multi-zone receiver from any room in the house. Still dissapointed that it took a whole year of effort to get it resolved.

Edit: Just read an old PM from IamNic. Seems more likely that my issue was resolved due to his help, rather than the fact that I have been badgering customer support. 

A million thanks Nic!