Sony STR DN1040 HDMI A output

[Mazotasan]

Hi there,

I just bought a new STR DN 1040 2 weeks ago. All was working well until today, when for some reason i lost picture on my tv. I have a 5.1 speaker system and the audio continued to work fine. I swapped the hdmi cable on amp from 'A' to 'B' and the picture came back...Do I have a faulty hdmi 'A' output on my amplifier?

[Anonymous]

Hi there

Try swapping it back to A again.  However before you unplug the HDMI cable, turn off the AV Receiver from the powerpoint at the wall.  At the moment, Im assumings its just a simple HDMI handshake issue.  Simplest resolution is to litterally pull the power plug for 2 mins.

Give it a test though.

Cheers

[Mazotasan]

Hi There,

I have tried this twice with no success. Switched back to 'B' and picture works again. Anything else to try...factory reset possibly...

[Anonymous]

That certainly doesnt sound good.  By all means ensure that the firmware is up-to date, and a factory reset - but I dont have much confidence in that working.  Sounds like you may need to contact the retailer.

[Mazotasan · Accepted solution]

I contacted the retailer regarding swapping it out, I was getting ready to repack into the box and said I'd try one more time...and it worked. No idea why...we logged the issue with the retailer but has been 100% since!

[Anonymous]

Fancy that.  It sounds like the AV Receiver liked you in the end and wanted to stay where it was. 

Thanks for the update.

[MK_Slinky]

This might seem like a really dumb thing to ask but did you try swapping the HDMI Output from A - B on your remote?

I did this by accident the other day I spent ages trying to figure it out.

Just a thought anyway. :0)

[Fury361]

Hey MK thanks for this. Played around with the telly and amp for days. Tried reset. Thought the amp had had it. Then read your 5  year old comment on the remote. You've just solved it!

[MK_Slinky]

@Fury361 

You're welcome Gosh did I really write that 5 years ago?!! I'm happy to report I'm still using my STR DN1040, I love it