Sony BDV E370 ejection problem

[misarka]

Can someone help with this-

I have got a Sony BDV E370 bluray home theatre system - currently the eject tray will only operate after switching off the player ! There is no demo mode or locked indication.Otherwise

all is well.But if I have to eject a disc or insert when the player is on , I have to first switch it off via the remote or the front panel button,then I need to press the load/eject button (front or remote) tray works and player switches on - thats it - if I try to operate the eject function again the remote eject button or panel eject button will not work till I power it down.

There is a similar post in 2014 by someone else,but no solution has been posted yet !

Any help would be appreciated.

Thank you

[Pascale_F]

Hi misarka,

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime though.

Thanks,

Pascale

[misarka]

Thank you Pascale.I will wait.

[Win_88]

Hi misarka,

I can't see anything else to try apart from a factory reset. the steps are on page 58 of the Manual"

https://www.sony.com/electronics/support/res/manuals/4178/41782471M.pdf

Perhaps you can consult with a service centre if the issue remains: https://locator.sony/en_GB/servicecenters

Win_88

[misarka]

Still waiting if there is an alternative to whole factory reset!