RDR-HXD970 not "saving" digital channels

[Jasonperkin]

The area I live has recently had the digital cutover happen.  I've retuned my Sony TV and hard disk recorder, and all channels are found, and everything looks OK, but when I turn the hard disc off it doesn't store the channels, so when I turn it back on all channels are lost and I have to retune again - worked fine before cutover.  Any ideas?

[Bravia55HX]

Hi,

the thing to remember here is the 970 has two tuners built in, are you sure its still not trying to save channels to the Analogue one?, re check and re tune to the Digital tuner and you should be ok.

[rooobb]

Please have a look at several questions&answers in the forum.

In any case you should check if you have installed the latest firmware (1.70) and, even if it updated, in any case performe a reset of the machine. If it is not updated download it from the support link  and follow the instructions in there.

[Jasonperkin]

No, definately the digital tuner, the analogue tuner doesn't pick up any channels.  The digital tuner picks all channels up fine, but when the unit is switched off it forgets them, I'm 100% happy I'm doing the digital retune properly as I can watch and record channels as long as the unit is left on - but with smartlink as soon as I turn the TV off the HDR also turns off and therefore loses all channels.

Message was edited by: Jasonperkin

Message was edited by: Jasonperkin

[Jasonperkin]

Cheers, I'm already on firmware 1.70 which I updated about 3 months ago - you think it's worth running the software update again?  I was thinking of reseting everything to factory settings, but don't want to wipe everything I have saved

[Bravia55HX]

Hi Jasonperkin,

be safe in the knowledge that what you have recorded will be safe and you will not lose anything by doing a factory re set and up date on your machine.

[rooobb]

Unfortunately it happens from time to time with the latest firmware. You have to reset it (stop button on the deck together with the power button), unplug the recorder from the power cord, wait 1 minute and then reconfigure the machine. You'll never loose anything on your harddrive. Obviously all the setting will be gone included any timer

[specialist-convergence]

Hi a couple of things to check

Firstly check to see if you have any channels on the recorder in the 800's

Then check you postcode with Digital UK, make sure you tick I am an installer, this will show the quality of signal and the transmitters involved  http://www.digitaluk.co.uk/postcodechecker/main/index/dummy

In most cases of channel loss it is either poor or over powered signal, since the transmitters have been given more power, so users are finding that there products get too many channels and the will cancel some out, especially the BBC Mux

I hope this helps identify your issues

[rooobb · Accepted solution]

Just wanted to confirm that this is a known issue on the 1.70 firmware (and 1.24 on the HXDx90 series). It shows up in two different ways: the one that was described here (channels tuned and than lost), the other is the recorder stuck with "Update" on the display forever. In both cases a factory reset solve the problem without loosing anything on the hard drive. It's annoying but can be worked around.

[Jasonperkin]

Big thank you for all your advice, I reset the machine and all working fine again now.  So thank you very much, it's a shame Sony couldn't be as helpful ....... advising I took it to a registered repairer!