HTX-1 Bluetooth playback stutters when surfing internet at same time

[JOCSony]

Hi,

I have an HTX-1 soundbar that is HDMI connected to my Sony TV and has no problems when carrying the sound.  I have a desktop PC which is connected to the same internet hub as the TV and HTX-1 via a cable (just as the TV and the HTX1 are).  However, when the computer is playing audio playback, such as an MP3 through the HTX1 it is connected via a bluetooth connection and the HTX1 shows Blue tooth audio.  (At this point in time the TV will be switched off).   The Bluetooth audio playback from the HTX1 is faultless until I do more than query Google over the internet.  If I go to a website like a newspaper website, or the BBC etc. the Bluetooth playback really suffers terribly - stuttering and breaking up until said website has loaded - the websites don't usually have their own sounds.  I find this odd because surely the bluetooth playback is using different systems to the internet searching and yet one completely affects the other.

The desktop is a HP Pavillion running Windows 8 Home Pro and is connected to the hub via a cat 5.  I also get stuttering when playing back from a HP Pavillion laptop (same OS) if I am websurfing, that is Wifi connected to the hub.  If anyone has any suggestions this would be great.

[Anonymous]

Hi there

From my understanding is that you are sending audio via bluetooth from your PC to the HT-XT1?  However when you browse the internet at the same time, the playback of audio is stuttering until the website has loaded?

A couple of things:

• Ensure that the bluetooth/network drivers on your PC are up-to date
• As a test, can you try sending audio via bluetooth from a mobile phone or tablet (instead of the PC). 
• Is your PC far away from the HT-XT1?  (i.e. 6-10 meters etc)  what happens if you move the PC closer?
• Try using STP (Shielded Twisted Pair) network cable, instead of UTP (Unshielded Twisted Pair - most common) - no longer expensive, this is to rule out some type of interferrence - A long shot to be honest.
• Is your PC adequate enough in terms of CPU/RAM etc
• Give your PC a good 'health check' and clean up

Cheers

[JOCSony]

Hi

Many thanks for the reply and suggestions.  Your assessment  is correct.   Some of your suggestions are easier to try than others.

Interestingly all seems fine when I blue tooth the Samsung S7 mobile to it and play music and surf the internet at the same time.

The PC is about 2 metres from the soundbar.  It is difficult to move it closer as they both rather fixed where they stand, but it is my understanding that 2 metres should be quite possible unless there is a 3ft lead wall between the items when all there that is there is real wood furniture, not even MDF with all its resin.

Different network cable - between the PC and the router?  In an attempt that the cable signal does not disruot the internet, yes?  I don't know if I've got one of those - I'll rummage in the cable box upstairs I may have one that looks sort of bound with a metallic weaving which might be one of those, but it requires moving furniture and a big effort to change it which I'd rather avoid unless you really think it is the issue.

I think the PC should be adequate enough - Its an intel Core i7, 3.6GHz; 32GB RAM, 64 bit Windows 8 Home Pro, x64 based processor, with 2.4 TB free disk space - by my reckoning it should fly - yes?  It has housekeeping performed regularly.

Any more ideas/suggestions would be welcomed

[JOCSony]

Oh, yes, and I checked all the bluetooth drivers, the system told me that all the installed drivers were already the most up to date ones.

[JOCSony]

I'm bad - its not windows 8, its windows 8.1 Home Pro, if that might make a difference