Hi, recently had a terrible old time with my KD55-X8509CBU and it failing to install firmware updates or properly reset - someone on the Android TV issue/complaints thread sorted me out with a secret reset file which fixed the issue hence me coming here for help despite having just got off the phone with Sony support.....
Anyway - got the RT5 for Christmas. Plugged everything in and sat patiently with the auto-calibration mic in order for the speakers to be correctly tweaked. The soundbar made some noises but then made a 'bad' noise when it was asking the surround/rear speakers to join in. When going through the menu and trying the test tone, it became apparent that the three speakers on the soundbar as well as the subwoofer were happy enough - it was just both rear speakers which were silent.
Tried a factory reset. Tried setting up a 'secure' connection, which led me to discover that the soundbar knows full well that the rear speakers are there - on the TV, it says 'connecting' whilst the soundbar looks for the three wireless speakers. As I press the secure connection button on each of the three wireless speakers, the soundbar then tells me each has made a successful connection. The light on each speaker shows as orange rather than green, as it's now secure. However the rear speakers still made no noise - despite the 'secure' process proving to me that it is indeed properly connected to all of the wireless speakers.
Rang Sony up, explained all of this and we tried a factory reset (hooray!) which of course did not solve the issue. He then asked me to run an optical cable from the TV to the soundbar and fiddle with the input button on the soundbar remote. He seemed to be expecting optical/digital to be an option, but it was not. He then made me look in the 'skip input' submenu, presumably in case the optical/digital selection had been set to skip. Of course, it hadn't (we had just done another reset after all). Anyway, he asked me to try some content so I threw Netflix on (as I didn't have the Sky or PS4 HDMIs plugged in, just to try and simplify things as much as possible) and of course there was no sound from the surround speakers (surely it would have made more sense to go straight to the test tone to try and get any sound whatsoever out of the rear speakers?).
That was where he took my email address and promised to escalate the issue.
I heard that line when I rang up about the KD55-X8509CBU and got no useful help other than the aforementioned forum user who helped me greatly.
Right. Rant over - any ideas?! Any more forum knights in shining armour?!?!
Mark
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