BDP-S7200's serious problem with 3D

[robegian]

Weird problem with my BDP-S7200: after having played James Cameron's "Avatar" 3D blu-ray (first 3D BD ever played), during the normal use with standard (not 3D) BD, but also with DVD, CD etc., the device randomly switches the TV's resolution to 2880x1080 60Hz and back to 1920x1080 24Hz, or better it tries to do the former, because the TV is just Full HD (1920x1080) and doesn't support 2880x1080.

Later I tried several other 3D blu-ray discs and they don't even play: the TV (a Sony KDL-50W808C) shows a black screen with "1080p 3D" printed on the upper left corner, then the writing disappears and a new one appears: "2880x2205 24Hz". Then total black, "1080p 3D", total black, "2880x2205 24Hz", and so on, indefinitely (the movie never starts).

Any idea about how to get rid of this situation?

By the way, I disabled 4K support in the BD player.

P.S. How do I perform a hard reset or something (just resetting the unit via its menu doesn't help)?

[Anonymous]

Hi there

Oh boy, that is one really weird problem you have there.  I guess we have to start with the usual troubleshooting steps first.  Please dont be offended, but are the 3D blurays you are playing - are the legit discs?

1. Change the HDMI cable that connects the S7200 to the TV - at least for a test.
2. Ensure that both the TV and bluray player has the latest firmware updates installed
3. Factory reset thd TV
4. Factory reset the bluray player (i know you have done it before) i dont know off a hard reset, but should be the same via the menus anyhow.
5. Test

Lets take it from their anyhow

Cheers

[robegian]

Thanks for the reply.

All the blu-ray discs I tried to play are regularly bought — more precisely, I bought a carefully chosen selection replacing the same standard 2D titles I already have just to enjoy 3D plays (namely: Avatar, Titanic, Gravity, Jupiter Ascending, Hugo Cabret, Guardians Of The Galaxy), and I already had a handful of them (Dredd, Planes, Oceans, IMAX Hubble).

1) Yesterday I ordered new cables on Amazon (http://www.amazon.co.uk/AmazonBasics-High-Speed-HDMI-Cable-Standard/dp/B014I8SSD0), today they should be here to test. By the way, the BDP-S7200's HDMI cable feeds a Yamaha RX-V777 AV receiver, and from this to the TV (via HDMI). The cables used until today are these: http://www.amazon.co.uk/AmazonBasics-High-Speed-Supports-Ethernet-Return/dp/B00NH12LCY

2) Both devices sport the latest firmware.

3) OK, that I didn't try: after I try the new cables, I'll reset the TV too, although it'll be a PITA (Android TV!).

4) I've reset the BD player from the menu (I even tried a downgrade — and consequent upgrade — of the firmware) but it's likely there is a most radical way to reset it.

[rooobb]

Just a doubt: which resolution for the TV you set on the BD: if I remember well you can choose auto or set a fixed one: if you have a fullhd and set the output to fullhd only, it should not even try to switch to 4k.....

[robegian]

I tried both "Auto" and "1080p", but the problem was persisting, so eventually I left "Auto".

[robegian]

I add two pics showing the aforementioned writings on the screen.

[robegian]

I add a video too — sorry for the quality, anyway is just to show the timings of what appears on the screen.

[rooobb]

very strange... seems faulty...

may you try switchin off the 3d autodetection on tv and start it manually via action menu? keep aldo the output fixed to 1080p on the bdp. may you also doublecheck the other setting you made regarding the tv information on the bdp?

[Anonymous]

Hi there

Thanks for posting additional information.  Again, back down to troubleshooting - bring it all down to the simplest element.

Can you unplug everything from the TV - this includes all devices and av receiver etc.  Plug only the BDP-S7200 directly to the tv.  Even unplug the aerial cable.  Test.

If this still fails, then its either the bluray, tv or HDMI (which you are set to replace anyhow).

If it works, connect aerial cable and test.  Then slowly connect each device one at a time, testing at each stage.  Lastly, connect bluray player to the av reciever and test.

Doing it this way, should determine where the conflict or issue lies.

Cheers

[robegian]

Thanks for your interest. I replaced the HDMI cables (no effects whatsoever) and I'm still in the process of trying to understand what's going wrong (I did more or less what suggested by Quinnicus, by the way — I'm old enough to have vivid memories of SCSI voodoo, and HDMI chains remind me SCSI chains sometimes).

It's likely it's some issue with the AV receiver though, because when I connected the BD player directly to the TV, 3D playing worked flawlessly. The thing is, it worked flawlessly also when later I tried connecting again the BD player to the AV receiver (and the AV receiver to the TV)... but just for a couple of hours — then those problems arose again.

Since my try with the direct connection to the TV lasted for less than a hour, I am still not sure if it actually works (the connection through the AV receiver didn't show any problem for about two hours).

I'll keep you informed.

P.S. This is a scheme showing the connections of my AV receiver (Yamaha RX-V777):
https://www.dropbox.com/s/d632wyah6y104jd/ConnessioniRX-V777.pdf