Headset wh-1000xm3 disconnecting and unable to connect

[aldosantalco]

Gi

I have a Sony headset wh-1000xm3 that I connect to my iPhone via Bluetooth.

Albeit is it connected easily to the phone, sometimes it makes a sound and it disconnects for few second and it reconnects automatically.

additonally when I push the bottom nc ambient, it says that it is unable to connect to the network.

can somebody help me ?

I did not have these problems at the beginning

many thanks

[Peter_S.]

Hi,

Please make sure that the latest firmware is installed on your headphones. Please use the headphones connect software to update the software.

Cheers

Peter

[aldosantalco]

It seems I already have the latest 7.4

Sent from my iPhone

[Win_88]

Have you tried a factory reset of the headphones? Maybe also try them with other phones to see if the same happens

[aldosantalco]

How can I reset?

Sent from my iPhone

[Win_88]

Here are the steps:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703081.html

[aldosantalco]

Is still disconnecting after the factory reset.
Please help

Sent from my iPhone

[Joe_Dohn]

Does this also happen on "priority on stable connection" sound mode?

[aldosantalco]

Unfortunately still the issue with stable connection... it’s so annoying!
Don’t know what to do
It worked so well before

Sent from my iPhone

[HannahEd01]

Hey, have you tried this: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html ? Did you try other phones?