Undelivered product

[Gmathew99]

I ordered a soundbar from the Basingstoke branch two months ago as a birthday present for my son. Despite repeated emails and calls they have not delivered the product nor refunded the money. Can anyone advise what I can do? 

[Piscie]

Hey @Gmathew99, did you buy it from a Sony store? If you have an order number, contact them directly to check the status of your order.