Horrible service

[Jwreclaiming]

Bought earbuds off line.  They stopped taking a charge not even a month later!!!!  Tried to do the return process and it's an absolute joke !!!  Gotta jump through 100 hoops to try to get a item that works!!!  No offer to return money, wanted me to send my product first then wait on them to process everything !!!  No !!!  I bought your product and it doesn't work !!!  You send me new ones or offer to replace money spent !!!  Sony is an item of the past !!!  Do better  

[daveyh64]

You're not speaking to Sony here, this is a Sony customer to customer forum.

[Altiar]

Hey @Jwreclaiming What is the model of the headset as you can try some steps to get it resolved?