ZV-1 Problems

[ChrisJB72]

My ZV-1 is approximately a year old and has recently started misbehaving.  Sometimes it works fine and then for no apparent reason it will stop recording after a few seconds.  Other issues are:

When I press record, it doesn't (sometimes the record light comes on still and sometimes it doesn't).

When it is on, the screen sometimes does not show the scene I am trying to film (though all the settings will be visible).

Sometimes when I switch on, before the screen looks as it should, there is a brief view of a dark screen of closely aligned vertical lines.

It won't always switch off and I have to take the battery out.

This all sounds quite a lot and as I said sometimes it works fine but it has become very inconsistent and unreliable.  To remedy this I have tried a new battery, new memory card, have updated to the latest firmware and initialised the camera.  None have worked.  Am I missing something or is the camera goosed after only 12 months use and it needs repairing/replacing?  Many thanks, Chris 

[Strampke]

I suppose you have studied the support page for your camera.

On the bottom of this page you will find a link to contact Sony Support.

[Herman_Munster]

Hi @ChrisJB72 

You didn't say whether you'd tried resetting the camera.

If so then considering you still have the vertical lines and recording problems plus you've tried a different memory card and battery etc. then its definitely time to contact Support.

[ChrisJB72]

Thanks, I have yes.  I think it is time to contact support as the unreliability is becoming a problem. 

[ChrisJB72]

I have done a factory reset, yes.  The frustrating thing is I could go out tomorrow, film all day and it could be fine, then the days after all the problems return.  Yes, I think customer support is in order.  

[SkyNet404]

Hey there, 

Sad to hear that it started reacting like that only within a year, hopefully Sony support reply back with something that can sort it for you. 

Cheers.