Community

e-Mathieu

Hello,

Since I have moved my MacBook to MacOs BigSur, I have not found any solution to retrieve movies from my RX100 VII.

Even remove the SD Card and put in in the MacBook does not work (format type issue I guess).

Do you have any solution ?

Thanks for your help.

e-Mathieu

Hi Nic and thanks for your reply,

That's strange but my SD card is not recognized by my MacBook

But this afternoon , I have a good surprise: I have tried again to connect my RX100M7 on my MacBook and I was able to find a new drive called "undefined"........containing all the movies.....

For now I have solved my issue 🙂

Thanks for your help !

Have a nice day.

View solution in original post

Joe_Dohn

The camera doesn't support macOS Big Sur unfortunately.

Your best bet would be to either use a supported version from the Help Guide link, or use the Imaging Edge Mobile app as a middle-step.

Hope this helps!

- JD

e-Mathieu

Thanks Joe for your reply.

It's really incredible that Sony does not care of this really big issue.

My mobile phone is not big enough to use your workaround.

I am no more able to use a camera that I have paid a lot and is the last release of Sony.

IamNic

Hello @e-Mathieu,

how would that be a format issue? The card is either formatted in exFAT or FAT32 which is a normal system format widely used on PC amd MAC.

Are you sure you looked in the right folder on the card and have not just overlooked the videos?

- Nic

e-Mathieu