3 reasons you’ll want a MySony account

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Whether you own a Sony product already - or you’re just thinking about it - there are many benefits to signing up for a MySony account. Here’s our top three:

1. Offers and promotions

If you‘re considering buying a Sony product now or at any point in the future, a MySony account may help you save you some money or win great prizes. It’s completely free to sign up and MySony members receive exclusive discounts, deals and cashback offers. You’ll also be the first to hear about the latest launches!

Sign up to MySony »

2. Tips and tutorials on the products you own

When you buy something from Sony, make sure you register it! MySony account holders are privy to inside tips and tutorial videos about the products they own; think of it as an extra way to care for your new purchase, enabling you to get more out of your technology.

Register your Sony product »

3. Become part of the Community

The Sony Community is a place where you can get advice, discuss your experiences, and share information with other Sony customers and enthusiasts. Thousands of members are often online at any one time, which means you can usually get answers to your questions fast.

It’s fun too! As you contribute to the Community by starting topics, replying to questions, and solving problems, badges will appear on your profile page and you’ll go up the ranks. You may even achieve Super User status.

Super Users are a small group of dedicated Community members who work behind-the-scenes, volunteering their time to help with product issues, maintain the Community website, organise workshops, and improve the Sony experience. In return, Super Users get access to Sony engineers, the latest product training, and invitations to special events; certainly worth getting involved for!

Join the Community »

It only takes a couple of minutes to create a MySony account. MySony is linked to other Sony accounts too, including Playstation Network, Sony Home Entertainment and Xperia, so if you already have an account with any of these, you can use the same details to log in.

Already using MySony? Share the things you love about it below.

Hacks for your MySony account

We hope you won’t need them, but if you ever encounter any glitches on MySony, the following tips and tricks should resolve them!

Invalid email address or password

1. Triple-check you’ve entered your details correctly!
2. NOTE: If you tried to open an account in the past and did not verify it via email within 72 hours, you won’t be able to use that account. If this is the case, log in to the unverified account, resend the activation link and verify it via email.
3. Use the “Forgot my password” function to reset your password - you’ll just need to confirm your date of birth, answer your security question and complete the mobile verification.

MySony account is locked

If you exceed the maximum number of failed login attempts, your account will be locked for 120 minutes. You can try again then, or alternatively, reset your password.

Update your account details

To change your email, password or address, log in to your MySony account, click “My Account Details” and there you can update the fields.

Delete your account

Log in to your MySony account, click on “My Account Details”, scroll to the bottom of the page and you’ll find an option to “Remove account”.

Link MySony with other Sony services

Log in to MySony using your other account’s details. You’ll receive a prompt to upgrade your account, for which you may need to enter some additional details.

Your MySony account can be linked with the following Sony group companies:

• Sony Community
• Xperia Lounge
• Xperia Store
• com
• MyAccount
• Developer World
• Playstation^TM Network
• Playstation^TM Plus
• Playstation^TM Video
• Playstation^TM Music
• Playstation^TM Now
• Playstation^TM Vue

Enable 2-step verification

1. Log in to MySony, select “My Account” and scroll down to “Change Other Security Details”.
2. Select “2 Step Verification” and select “Edit”.
3. Input your phone number and you’ll receive a 6-digit code to activate 2-step verification.

Can’t find the product

Please note, only Sony Electronics (e.g. TV, audio, and photography products) can be registered on MySony. For other products, please visit Sony Mobile, Sony Professional or Sony Playstation.

Products purchased outside of Europe (e.g. Africa, Americas, Asia & Oceania, or Middle East) cannot currently be registered on MySony, so if this applies, please visit that region’s website to register your product.

If you’re confident you’ve got a Sony Electronics product (purchased in Europe) but you can’t find it manually, try using the drop-down menu instead. If you still can’t find it, it may be missing from our database, so please get in contact to let us know!