Year old x850c, my options

[Dvdmikeis007]

Hi all,

My x850c has a few quirks, the tuning off and restating every month or so I can live with (weirdly)

But the left hand side of the set has an odd almost purple/green cast for nearly a 4th of the screen.

It is not always super visible, mostly on poorer quality stuff.

On 4k or good 1080p it's hard to see.

Now I know it has that long warranty, but what does that mean? A reconditioned one I wait 4 weeks for that may have more issues?

I got this over the D as I wanted 3D so I want to keep it till I can get a ZD9 ideally bit that is a while off, and this is getting annoying! 

[Dvdmikeis007]

Anyone?

[Anonymous]

Hi there

Its hard to know what is going on or advise accordingly until we can see it for ourselves.  Are you able to post a couple of photos by any chance?  It would help.

Cheers

[Dvdmikeis007]

It's hard to show on camera, but in the red section you can see the colour fades to purple 

[Anonymous]

Hmmm.  Im not sure what to make of it - My eyes arnt what they used to be, so I am not seeing terribly much in that photo.  Having said that, as the issue is on part of the screen, this indicates to me that it is not a setting issue. 

The first thing to try is a factory reset.  The reason I say this is because of this thread below, which worked - I was amazed!

https://community.sony.co.uk/t5/android-tv/small-horizontal-line/m-p/2284729

If that fails, then the really only other explaination is hardware issue.  Which is going down the warranty repair route, which you mentioned in your first post.

[Dvdmikeis007]

Did a factory​ reset and spent hours getting my stuff back the way it was and it's still there.

Knew it was hardware, how does the returns process work? 

[Dvdmikeis007]

[Anonymous]

Hi there

To find an authorised Sony repair centre, see this link:

http://services.sony.co.uk/support/en/repair/asc

Cheers