XD7005 video stops when switching to a Dolby Digital Plus sound channel

[rinysti]

Hi,

I'm using a 55XD7005 with a HT-XF9000 connected through HDMI3 (ARC) via High Speed HDMI cable.

The problem is, when I'm playing a movie through the built-in Video app and switching to a DD+ audio source, the video playback is stopped with no sound or picture at all.

The problem came first with the latest available firmware update.

Please advice!

[rinysti]

Hi,

I tried without the Soundbar and the same happened. The video stops playing when swithcing aoudio to DD+.

Looks like the previous TV update broke the DTS, but the DD+ was working and with the latest update fixed the DTS but broke the DD+.

[The_Black_Rose]

Hi Rinysti,

Have you tried clearing the cached data?

Press Home - Settings - Storage and reset - Internal storage - Clear cached data - Yes.

Cheers,
The_Black_Rose

[rinysti]

Hi,

I tried to clear the cach now, but it did not helped.

[Win_88]

Hi there,

Have you tried resetting the TV?

You can find the steps here: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xd7005/artic...

Win_88

[rinysti]

Hi,

Yes, I already tried it, multiple times.

[The_Black_Rose]

Hi Rinysti,

I'll try passing this one to Sony. Hopefully they'll get in touch with you soon.

Cheers,
The_Black_Rose

[rinysti]

Okay, thanks!

[The_Black_Rose]

Hi Rinysti,

I hope this will be resolved soon.

Cheers,
The_Black_Rose