Vertical line blinking on screen

[steodoyne]

Hi

I recently purchased a KD-43XE8004 in September and for the last couple of months everything has been brilliant. No problems at all. But in the last week or so I've started to notice a line on the TV that's blinking on and off at random times whilst I'm playing Xbox or watching TV.

When I first noticed this I thought I had a loose cable maybe something to do with the Xbox but no it's also happening with other inputs and across all picture modes.

I recorded a video to try and show what's happening:

https://www.youtube.com/watch?v=VRStzM7zYnU

It was bought online and when I contacted the place I bought it from, they suggested I get in contact with Sony.

I emailed Sony Support last week but have yet to recieve a reply.

Any suggestions?

[jumpsuit]

Hi @steodoyne and welcome to the Community

Thanks for providing a video of your problem for our members to see.

If you have checked the cables etc and it happens without a pattern then

I think you're best phoning Sony Support on

+44 (0) 2073652810

rather than waiting for an email response.

Keep us posted.

[Mooly01]

This looks slightly different to many such faults because in the video it appears that the line does not reach down to final part of the screen... although video images/artifacts/colour rendition can be misleading.

If this is happening with all external hardware disconnected (as a test) and also at that point performing a factory reset, then I would say it was screen/hardware related.   

Your contract is with the seller rather than Sony at this point and it should fall to them to put matter right. 

[lollypop11]

Can you retest this with motion flow being "OFF"?