Sound loss to sound bar bravia core

[D-Law81]

Hi just had a update to my XR65X94J sony tv, but after 28 minutes of watching Venum the sound went off but picture kept playing. Had to switch to TV audio and then back to sound bar to get working again, then after 10 minutes happened again. Think there's still a issue with the app.. 🤔..

All other streaming app work fine.. Hope sony fixes app. Had this issue now since beginning of June.. 

[Joe_Dohn]

Does this issue only happen with the soundbar? If you begin the movie while using TV speakers from the beginning, does it also cut out or does it work normally?

- JD

[D-Law81]

Both, with and without. Had this issue since end of May. Its the app that has the issue. All other apps works. (Netflix, Disney and prime.) 

[D-Law81]

It shouldn't matter anyway if I use a sound bar or not. There's a issue with the app... Sorry for the way this sounds. But if you buy a sound bar you don't expect to be having issues with a app by sony.. Plus both tv and Soundbar are both from Sony. 

[HannahEd01]

Hi D-Law81, what's the current software version? What's the app in question? Did you try unplugging the TV from the mains for two minuets and disconnecting any external device? Also, try restarting your router while doing this.

[royabrown2]

@HannahEd01 

My, you are leading @D-Law81 a merry dance, aren’t you? 😛

[D-Law81]

Here's some info. I have also just had bravia core turn off tv and restart it. Tried again without sound bar and so far all going OK. So there is a issue with the app for external devices. I'm running the Sony XR65X94J TV with Sony XF9000 sound bar. 

 All other apps seem to be working fine it's just bravia core.. 

[D-Law81]

Yes I have tried all what you have asked to try. Also here's a speed test to show its not the internet speed. ( Done off Netflix speed test on TV.) 

 i am also using a gigabit ethernet as tvs is to slow.. And yes tried with WiFi same issue happen. But ethernet more stable. 

 

 

 

[HannahEd01]

Hello there @ royabrown2 , I'm a robot, remember?

@ D-Law81, better to get the software version from the Help menu by pressing help on the remote.

Also, try going to the Play Store and checking for updates for Netflix, if it's up to date, uninstall the updates, give it a try and let me know how it goes.

[royabrown2]

@HannahEd01 

Spring from nowhere, come  in as a Specialist, seem to know all about everything, post detailed and accurate information at a startlingly rapid posting rate, not just here but across a wide range of Sony Community boards, don’t respond to unstructured questions - sorry, but you completely failed the Turing test at first.

(People think the Turing test just covers whether or not a machine can do things as well as a human can do them, but it also covers whether the machine can do them unfeasibly better).

I may have revised my opinion since, though 😛