Sony UX Research

[therealvinceunlimited]

Hi,  I have been invited to take part in surveys to improve the TV service.  The email claims it is from the Sony UX Research Centre and has an email [removed confidential address].  The email claims I completed a survey in February and volunteered to help again.  This is likely but I do not recall the specifics.  However a short seach for the UX Research Centre on the sony.co.uk website returns no confirmation of such a department.  Given the propensity for scammers to use general data to extract further information I am reluctant to respond until I can confirm the UX Research Centre is actually a formal Sony organisation.  Can anyone confirm or deny the existance of the department?

Thanks, Vince

[dutchice]

Hi Vince,

Thanks for bringing this to our attention. I will refer this question to the correct person so they can provide you with better details.

Cheers,

Dutchice

[therealvinceunlimited]

Thanks for the quick response.  I look forward to the next reply.  Vince

[dutchice · Accepted solution]

Hi Vince,

Thank you for bearing with me. I just received the confirmation that the UX Reserach Centre is a valid department within Sony working on programs regarding user experience improvement. The e-mail address in your original post is also the legitimate address from which communication with customers takes place.

Cheers,

Dutchice

[therealvinceunlimited]

Thank you for doing this Dutchice.  I appreciate your attention.  Vince

[Bet121]

Did you participate in the research and get a tv?

[therealvinceunlimited]

Hi, I cannot recall now whether I did the response.  I do recall that I didn't get a TV.  Vince

[Bet121]

It must be a scam

Sony please advice if this is the case? Research on customer experience of XR TV including unboxing..,,,, is this a scam?