SONY BRAVIA KD55XF9005 Turns off few seconds after turning on?!

[Oldfish1]

Hello guys,

I’m hoping this is an easy fix! It’s been one of those really small but irritating things which has been going on for months now.

I turn on the tv with the sky Q remote which turns on both the sky and tv. The tv comes on, shows the sky menu and then turns off again.

I then have to turn the tv on again.

Seems odd to turn a tv on twice for it to work… any ideas?

Thank you!

[LightFoot]

Hi @Oldfish1 

You are not holding down the power button on the Sky Q remote too long are you? If you hold it down too long it will switch off the TV having turned on by HDMI Control.

[Oldfish1]

Hi there @LightFoot 

thanks for reaching out! 

I tend to just press the ‘sky’ button the the Sky Q remote, this turns the Sky Q box on, and in turn the TV also comes on. I don’t hold the power button on or anything.

The Sky Q home menu is then open on the screen for around 2-3 seconds and then the TV goes off again

Thanks!

[krthama]

I have a slightly different model KD55X9305 - and the same issue, I noticed it happening after the last firmware update. It happens the first time I switch on Sky in the day, the Sky comes on, TV comes on, and then within 2-3 seconds, it switches off and reboots.

I have tried turning off the TV at the mains and starting from scratch - the famous switch it off and on again method. And I check frequently if another firmware update is available to reslve this issue - - to no avail. it isbecoming really annoying now, especially if you have just managed to catch a program in the nick of time, and then lose several minutes while it switches off and reboots.

Glad to note atleast someone else is having this issue - therefore it is a generic one, and hope SONY has a fix for this. 

[HannahEd01]

Hi guys, why don't you try it the other way around, using the Bravia Sync control will enable using the Sony remote to turn both devices on.

[krthama]

Hi Hannah,

I am willing to give that a go, if I knew how.

However, how will that prevent it from switching off within few seconds? Why does it switch off anyway? It happens every day, the first time I switch on the TV, it is a fairly expensive set, and I am not going to change it just for this issue, but it could be the harbinger of some bigger problem.

[HannahEd01]

Hi krthama, type the full model number of your TV and I will get it for you from the Help Guide. Why would it stop the turning off? As it is the supported and recommended way by Sony, using it will allow you to know if there's an actual issue or just something goes wrong when using the Sky remote.

[Oldfish1]

Like @krthama I’m happy to try any solution to help fix this annoying bug!

my model number is KD-55XF9005

thanks

[HannahEd01]

That's a general article: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x9305c/artic...

Those are for your TV Oldfish1:

https://helpguide.sony.net/tv/faep1/v1/en/04-07_03.html

https://helpguide.sony.net/tv/faep1/v1/en/04-07_02.html

Also, if anyone is trying to find info for their TV, just go to the Help Guide on the support page and search for it, many useful articles will pop up ^^

Let me know if that helped.

[krthama]

This is my model number - KD55X9305