Sony Android TV KD-49XG9005 - YouView and related apps not working, Disney+ not streaming

[zsc0re]

I have a Sony Android TV KD-49XG9005.  It has been working flawlessley for a couple of years now.  

Yesterday, I turned on the TV and I could not launch YouView or any of the related streaming apps e.g. iPlayer, ITV, Channel4.  TV broadcast works fine but pressing the guide button does not cause the guide to appear. 

Prime, Netflix, YouTube, YouTube kids all work fine.  Disney+ launches but when I press play on the film, I am returned to the Android TV home screen.  Very odd.  

I did a factory reset, set up the TV again from scratch.  All good.  YouView working with all apps.  Disney+ working.  Turned off TV, went to bed.  Woke up in the morning, turned on TV, now the same problem is back.  YouView is not working, related streaming apps not working.  

This is really confusing me as I can't see what has changed between turning TV off and on.  As I say, this problem only just started occurring in the last 48 hours after 2 years of no issues. Two factory resets and still the same issue so looking for help from the community.

Suspect an app update is breaking something in the OS or YouView?

Thanks

Ben

[miedwar42]

Adding to your issue, the live broadcast seams to crash( I guess as youview starts) and goes back to android Home screen. 

If I disable youview I can watch live broadcast with a Freeview guide, but catch-up players won't work.

[miedwar42]

I did a factory reset and that got youview working.

I've installed Disney+ plus other apps again and started over 

As you say Disney+ also crashes. I'm going to try disable Disney+ and see if that's causing the issue. 

[LightFoot]

Hi @zsc0re 

Have you eliminated all connected devices by unplugging everything after switching off and seeing if the problem still exists the next time you switch it on.

I would also ensure that you are running the latest software.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg90xx_x90xxg-series/kd-49xg9005/software...

[zsc0re]

@LightFoot yes, nothing connected other than the aerial input.  As I say, working flawlessly for two years and then suddenly this odd behaviour. 

[zsc0re]

Also using the latest firmware, but thanks for the suggestion.

[miedwar42]

With a factory reset. Samba disabled. Youview works. Need to add apps one by one to see which is broken, this process is a pain!!!

[zsc0re]

Thanks, I did the same thing twice.  Eventually it will break again 😞 

I am convinced it is related to Youview somehow, but I'm not clear if/how updates are delivered to the YouView functionality. 

When did you first notice this problem?  For me it was in the last 48-72 hours.

[miedwar42]

It worked for a few hours via iPlayer. I installed Disney+ and watch a film for 5min. 

Yes started around 72hours ago.

Not sure how youview is updated. It's a core app so I guess via Sony. 

[zsc0re]

Still investigating.  I've sent an email to Sony Support.  I also noticed  YouView maintenance updates on Nov 22 here Latest sony versions - YouView Support