Sony A95L Auto Sound Calibration App Problem

[markdevlin]

When I run this on my TV it immediately takes me to a screen with info on the app e.g. Force Stop, Clear Cache etc.  It doesn't actually run itself.  Switched off/on, reset, updated etc, no change.

Any ideas?

[SatoruGojo]

@markdevlin, what's the full model number of the TV ?

[markdevlin]

Sony XR-65A95L

[SatoruGojo]

Did you follow the steps here Performing acoustic auto calibration @markdevlin 

[markdevlin]

Unfortunately not because when I try to start the calibration app on the TV it doesn’t work. I just get a screen with info on the app e.g force stop, empty cache etc. 

[daveyh64]

Can you clarify, is this the in built Acoustic auto calibration that is available via the Settings> Display & Sound> Sound> Acoustic auto calibration. (or similar path), this can only calibrate the TVs on board speakers and not a soundbar or AV system.

Or is this an app that has been downloaded via the Google Play Store, if so can you give us more details of this app.

Please note when this app was designed/ released, if it is an older app it my not be relevant to newer TVs.

Please  can you give us as much detail as possible of the app and what you are trying to do, i.e are you trying to calibrate the TVs speakers or an off board sound system, e.g. soundbar or 5.1 or 7.1 system.

[markdevlin]

Hi there, thanks for the reply.

Yes I believe I'm using the in built Acoustic auto calibration accessed via Settings > Picture & Sound > Acoustic auto calibration.  I don;t have a soundbar or AV system, just trying to use it with the TV's speakers.

Not an app I've downloaded.

Have attached a series of photos of what I'm doing and the final result.

  

 

 

 

[daveyh64]

First thing I notice in the third image the acoustic calibration button is set to off.

Click on it and it should move to the right and turn blue, indicating it is on.

does that make any difference.

Is  it possible for you take the images of your screen directly in front of the TV rather than to the side and preferably

in landscape format.

[markdevlin]

Unfortunately when I toggle acoustic calibration to on the same thing happens - it takes me to the same "Force Stop" etc screen as if I was trying to run the calibration app.  Landscape photos attached.

 

 

 

  

[daveyh64]

I have just noticed there was a firmware update for your TV released on the 24th July it may be worth installing

if you have not already done so. It does not directly install any updates or any issues  with it but it might be enough to reset the TV as it installs the latest software and restarts the TV.

Here is a link to the Download page, click on it and then read the instructions for downloading and moving onto a USB stick for updating via USB.

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a95l/downlo...

I also see you are accessing the Sound settings via the Settings icon on the Home page of the TV.

If you are able try accessing by pressing the Settings button on the remote control,

click on Settings on screen Scroll down to Display & Sound, click, on the right hand side

scroll down to Sound and select Auto acoustic calibration.

see if doing it this  way gets you any further.

(My TV is different to yours and runs a different software version so the above paths maybe slightly different on yours to mine.)

Have you tried a power cycle, switch the TV off via remote control.

Unplug, wait two minutes. Plug in, turn the TV on.

May just reset things.