Sony 55X850C - Screen Format: Full pop up when watching 3D

[Risc0n]

Since the lastest firmware I keep getting a pop up on screen with 3D movies in the bottom left hand side. 

"Screen Format: Full" this is of course say it is using full pixel but it should not keep showing!

I cannot seem to find a way to disable this notification. It makes 3D useless as it keeps popping up! I even tried a factory reset to no avail.

[Qwerty77.]

reboot tv.if its anything like my sky box a reboot does the trick.resets the tv.when i have trouble i shut everything down for 5 minutes and start afresh.

[Risc0n]

Yeah already tried this, as said did a complete reset. So wondering if I am missing an option to disable notifications until the bug is fixed?

[ezeest]

I've got the same problem and tried everything, I'm sure the stupid unnecessary banner did not exist before the latest update. As you say makes the 3D function useless now. It just shows they don't fully test the update prior to release, Sony you need to sort this out ASAP!!!

[smartyd]

I've got same. Spent a fortune on this TV and not happy

[smartyd]

Think I've sussed it. I was having same problem every 5 mins. So I played about with setting and eventually got to the settings for ithe Inputs. On the inputs you an select what input it is. I'm currently watching blurays on Sony Pllaystation on HDMI2. So I selected Bluray as the device for HDMI2 and the pop up has not appeared during the film I was watching in 3D. I'll let you know if it returns

[smartyd]

---

@Risc0n wrote:

Since the lastest firmware I keep getting a pop up on screen with 3D movies in the bottom left hand side. 

"Screen Format: Full" this is of course say it is using full pixel but it should not keep showing!

I cannot seem to find a way to disable this notification. It makes 3D useless as it keeps popping up! I even tried a factory reset to no avail.

---

Think I've sussed it. I was having same problem every 5 mins. So I played about with setting and eventually got to the settings for ithe Inputs. On the inputs you an select what input it is. I'm currently watching blurays on Sony Pllaystation on HDMI2. So I selected Bluray as the device for HDMI2 and the pop up has not appeared during the film I was watching in 3D. I'll let you know if it returns

[Anonymous]

Hi there

If anyone can confirm if the potential fix posted by smartyd resolves the problem, it would be appreciated.  Either way, I have reported this issue to Sony.  See HERE for further updates on this issue when they are available.

Cheers

[Risc0n]

---

@smartyd wrote:

---

@Risc0n wrote:

Since the lastest firmware I keep getting a pop up on screen with 3D movies in the bottom left hand side. 

"Screen Format: Full" this is of course say it is using full pixel but it should not keep showing!

I cannot seem to find a way to disable this notification. It makes 3D useless as it keeps popping up! I even tried a factory reset to no avail.

---

Think I've sussed it. I was having same problem every 5 mins. So I played about with setting and eventually got to the settings for ithe Inputs. On the inputs you an select what input it is. I'm currently watching blurays on Sony Pllaystation on HDMI2. So I selected Bluray as the device for HDMI2 and the pop up has not appeared during the film I was watching in 3D. I'll let you know if it returns

---

This won't work for me as I am using a single hdmi 4 connected to my amp which is where everything is plugged in.

[ezeest]

I have the 65S8505C with the same 3D issue and this fix has NOT worked for me, SONY just need to delete the banner from the software, I have tried playing a 3D disc through my PS4 and my SONY BD player and it makes no difference. There is not one setting I haven't tried changing either!