Hi @royabrown2 Message 1
Thanks for your interest, the sort of interest I foolishly thought a reputable company like Sony and Spatial would be interested in - silly me.
The company is Spatial found over Cheshire but as far as I can ascertain the head office is
Craig Hi Fi Limited trading as SPATIAL, Unit 7 Alpha Business Park, Travellers Close, Welham Green, AL9 7NT (Company Registration Number 01283106)
My Sony XR-55A95K (£1999 + £30 installation) was purchased from :
Mr Kevin Rowlands SPATIAL NANTWICH | 01270 626471
2 Pillory St, Nantwich, CW5 5BD
Mr Rowlands setup TV and gave some tuition but it was too quick. Mr Rowlands said he was available for help anytime, even if I left a message he would get back to me
I am 61 and have managed with tech pretty well but this TV is a step too far but I know with the way Sony, Hisense etc are dominating the market I need to get used to streaming now.
all I wanted from Mr Rowlands/Sony was some confidence in what I was doing.
Mr Rowlands was only interested in his own agenda and showing how clever he was
I left it over xmas and approximately 6 weeks before decided. I needed help and approached Mr Rowlands
Rowlands - in my opinion was aggressive and arrogant from the get go and was questioning me on why I wanted to do certain things. In my opinion this was not in his job description.
I continued to seek help politely as I needed him but copied in the head office and there seemed to be a change in his nature and an apology was offered but it was too late and decided I was on my own.
I have spent two days solid on it now and feel as if I have made progress and am getting some confidence.
Sony`s lack of help and refusal to produce manuals is defenceless
Spatial/Kevin Rowlands will never have my custom again
emails to and from Spatial/KR
Hi Mr Evans,
I am sorry to Hear about your issues with your TV. These seem to be related to on demand and playback on certain program apps.
It's inevitable that Aerial transmits will go sooner rather that later, it's a fact that in 70 % of the UK population now use Demand as apposed to Live TV.
Giving a date on culling was never mention, merely stating a fact that all the TV‘s are smart to give some further proofing and giving free on demand services to an old and a dying ready available recording service.
On Demand Services have now been around over 10 years and this has reduced sales of recorders by 98% so most if not almost all manufacturers have Stopped making recorders, Panasonic being one of the few Hard drive recorders ( available from about £319) still available this model has not changed in over 6 years but still available.
On demand services are all indepentant. BBC( and unique to the Uk) do not have adverts and depending if they have ownership of the program being broadcast. About 90 % are available to review at anytime. And can be rewind or fast forwarded.( going back 25 years on some Programmes)
As regarding the rest on the Apps like ITV X, All 4 and MY5 these are advertising channel apps so you have to watch the adverts but you can fast forward and rewind when there are no adverts on.
These are also unique to the UK, so again only installed on the TV at time of installation, these apps are individual to you, NOT the TV manufactor so they come and Go over the years. But these are what all the TV manufactors are doing or using.
It you choose to use an app, Of which there are literally 1000’s you would have to use online instructions. But the will notice after a while the basic structure is very similar on all.
As to What Programmes are Available at the time would depend on Copy right and ownership of said programme( recorders some how get around these things which broadcaster hate ( copyright issues)
So as it is NOT unique to TV’s
TV manufacturers do not provide instruction books on APPS.
The basis of the Apps is the same on ANY TV.
The app is almost identical on All TV manufacturers wether its a TV or a Tablet or a PC .
TVs have had the ability to watch programmes using this method and consumers have adopted this method as its cross platform( ie smart phone, Tablets, Pc and Tv’s.
You bought this TV for its best picture and Sound performance. Not for it ability to record.
If you wish not the use the Smart functions on any TV you can. It would be a shame not too as pictures and Sound are often much better than Live TV too, ie BBC IPLAYER uses full HD and Ultra HD.( not available or recording or Live TV.
But ALL TV’s have the same Apps?
And you could still get a Recording box most are subscription like Sky or BT ( sky have also adapted a streaming services now to ( reducing the need to install Dishes) but (Customers have a choice but unless they ask they get the stream version as a standard as a new Customer)
But like I mentioned Panasonic are still doing a recording starting at £319 .
Even if you bought the LG, the principle of using the on demand is almost identical .
And the apps most certainly are.
Using the TV as a Freeview or Youview as Sony use, is quite Simply at option that is free. And most have adopted.
I would suggest getting a recorder to ease your anxiety towards this On demand technology ( even the green or Red Button Services is an BBC iplayer services which uses the App once its downloaded) again unique to the UK. So any instructions of how to use would have to come from WWW.BBC.CO.UK.
Then perhaps switching off the Apps as they would not be required ?
There are no TV’s manufacturers that offer Tv’s without smart.( not in there best interest)
I may of Mention that TV’s need Smart apps as its the only way you can get FULL HD ( 1080P lines and Ultra HD ( 4000 lines) services which will never be able on aerial or Satellite LIVE TV..
BBC HD Channel 101 is not Full HD is only 1080i or 720 HD Ready quality.
This had already happened with live TV and will only be available through a demand services hence the demise of Terrestrial Aerial And sooner rather that later you will be able to watch Live TV though internet services, thus aerials requirement for TV’s will disappear.
Thats NOT SUGGESTING the demise of the transmission rather than it will no longer be required.( a bit like Fm radio over DAB RADIO or internet radio)And we Know what happens to things had are no longer required.
So with in 7-10 years TV’s will not require an aerial at all.
Certain sets like Samsung can get the main LIVE TV stations now though the apps without an aerial.
Customers already taking advantage of this when wanting TV’s in Garages and Bedrooms and not have to pay for aerial installs.
Already happens with Sky’s Sky Glass TV.
No Aerial or Satellite fitting on it to all.
I gave you nearly 2 Hours worth of Tutorial with the installation. And activated all the Services. All the Free Apps anyway which you will find is above and beyond most installs.
And would be happy at any stage to help you with this again.
They are not perfect, ITX x for instance wants you to subscribe to the Service to forward through adverts.
But the only way to get Full rewind and Pause is to buy a recorder or Subscribe to SKY or Bt.
The average person take 4-6 weeks to learn and muscle memory to kick in.
I assure you it will get easier 😊 I promise you.
Regards Kevin Rowlands
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