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Repeated request to sign in to ITVX and iPlayer

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landaur
New
February
February

Repeated request to sign in to ITVX and iPlayer

Have a two-month old XR OLED TV and am repeatedly asked to sign in each time we open ITVX or iPlayer. Does anyone have a solution to this please?

1 person had this problem.
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2 REPLIES 2
profile.country.GB.title
landaur
New
February
February

Follow up to question: Referred to the Sony salesman where I bought the TV. No known suggestion but we decided to try doing a reinstall: Settings / Settings / System / About / Reset / Factory data reset - basically starting again as if straight out of the box. A long job but the problem is now fixed!! Hope this might help someone else - when browsing for a solution there appeared to be many people with the same issue.

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profile.country.GB.title
Thalamus.
Champion
Champion
February
February

Hi landaur,

welcome to the Sony User Community..

 

Glad you managed to find a solution to your problem and thanks for sharing, hopefully this will help others in the future..

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