Remote Control Wont Change Channels

[micking80]

My KD-55X8509C received a software update on 29 March and since then my RMT-TX1000 remote control will not change channels ie up/down programme buttons and numbers buttons don't work. All other buttons  eg on/off, home, guide, volume etc etc all work fine. This suggests to me that the update has caused the problem.

However, I have tried all the various "tricks" suggested by forum members like pressing each button, but none work. According to other posts here Sony Support are not helpfull on this subject. Does anyone have any ideas/thoughts?

[Sean_Mc]

Hi Mick, 

I would suggest resetting your TV. You can find more details on how to do this here.

Let me know if this resolves the issue?

Cheers,

Sean Mc

[micking80]

Thanks Sean. I have already tried resetting a few times with negative results.

[Sean_Mc]

Hi again Mick,

That's so frustrating.

I would suggest getting in touch with the Support team here for further help.

Best wishes,

Sean Mc

[micking80]

As suggested I emailed Sony Support. Their reply provided two links - one for testing the IR signal and the other for buying a new remote. Unfortunately both links stated  "this article has been moved to a new place"- unimpressed!

I did receive new links from Sony but they did not help. One of them directed me to a Sony remote controller wholesaler so I was not able to buy one there!

Having tried everything Sony has suggested except a factory reset (which I have good reasons to avoid) I bought a brand new remote controller but like its predecessor it does everything except change channels! This strongly suggests to me that the TV software update is responsible, particularly as my Virgin Media remote works perfectly in all respects.

I will definitely think twice before even considering  buying another Sony product, not that they will care a jot. 

[Ricard51]

Hi kudos

I bought a new TV Sony 55 ex8596, and my controller also stop working 5 days later.

Done somme sommch like you and tried lots and what work for me was to take the batteries out the controller then press the on button for a minute to get ride of the statistics. Put batteries back it works great. For me

It works 

[micking80]

Thanks Ricard. Changing batteries hasn't worked for me. I bought a brand new remote controller and batteries and it works perfectly, except it won't change channels either using the channel up/down buttons or the channel number buttons. The fact that I bought a new remote and that this problem arose immediately after the Android 7 software update points directly to that being the cause. 

[jukbee]

I think I had similar problem before. This is what I do. It's not a fix but a way around it.

Try changing channels by using Guide button and navigate to any other channels. After that, you should be able to change channels as normal.

[micking80]

Thanks jukbee. Tried your suggestion but unfortunately it does not work for me.

I'm still in contact with Sony Support but unable to find a solution so far.

[Sean_Mc]

Hi again Mick,

Can you try disconnecting all external devices from the TV and then disable all BRAVIA Sync settings - 

(Settings > External inputs > BRAVIA Sync Settings > BRAVIA Sync control)  then if you restart the TV by unplugging at from the wall.

Can you let me know if this helps?

Cheers,

Sean Mc