Remote control volume issue

[lovelylegs01]

A little person in the family has been playing with the Sony remote and now the volume button will not work, this is the second time this has happened. Can anyone rescue me please

[LightFoot]

Hi @lovelylegs01   Sorry, you need to provide the full model number of your TV or Remote.

[royabrown2]

@lovelylegs01 

What did you do to resolve it the first time?

[Altiar]

Hey @lovelylegs01 can you tell us the TV model name as explained here. Also, you can try these steps and test if the remote will work:

1. Make sure that the battery terminals are clean.

2. Insert new batteries into the remote control

3. Remove the batteries, press and hold the power button for five seconds, then re-insert the batteries.

4. Perform a camera test using this link.

After all of this if the issue remained I think contacting Sony Support will be the best option.