Registering Amazon Prime video

[Joelewes]

Tv: KD43XE7002

i have an Amazon Prime account but when I click on the Prime App on the Home Screen, I am being asked to start a 30 day free trial but I already have an account. How do I get a code to activate the app on my TV as Amazon tells me that. Code should appear. I am a bit confused. Hope you can help

[royabrown2]

@Joelewes 

It might be worth repeating your query in the ‘Other’ section here, see if you get more Linux TV owners or experts looking at the issue.

Meanwhile, here is yet another Sony article on this, which is at least from a 2020 date:-

https://www.sony.com/electronics/support/articles/00145689

The only other thing is could you post a screen shot or screenshots of what you see when trying to do this, so we aren’t flying blind trying to find the same dialogue on Google?