PKG3.179.0100EUA control remote and buttons dont now work after turning the TV on & TV turn on Auto

[Nandez87]

Software version: PKG3.179.0100EUA

After last update the controls do not work - neither from remote control or using the buttons from the back of the TV.

Need to unplug/plug the TV and then it works.and turn on automaticly

Any solutions?

[JayKay225]

And me. I knew there was a reason I've never liked Sony products. Only had this TV for 2 weeks and half of that it hasn't worked properly.

[JayKay225]

I found that not switching it off by the remote and just using the off button to the rear of the screen helps.  Come on Sony, sort it out

[Nandez87]

Thanks both. Dont Worry JayKay225n, i have this Tv since May 2015 and i can say this Tv it´s the best SmartTv on 2015. Allways Run Ok, sometimes dont turn on by remote control but its a minor bug and i hope its corrected in the future. Only this Update goes wrong.

For Example, i Have Happy Chick installed on my tv and i have thousand of games (PSP, DC, ARCADE, NINTENDO) running Ok and using my PS4 Controller. I have so many apks installed from aptoide and work fine.

We have to wait Sony correct this bug.

[JayKay225]

Having spoken with Sony customer support, I found a (not entirely ideal) work around. Go through the settings menu and basically right back to the point where you wipe the TV and start again. This removes the latest download - which they admitted was glittchy, but you must then go through the process of setting up again, including google logins, re-tuning etc.  Remote now works but for some reason the TV has defaulted to YouView view.  I do still see issues with sound going out of sync with picture so it looks like those on screen are badly miming, but at least it now makes noise each time I turn it on.

Still far from a perfect TV and one with I regret buying (my first and last Sony!)

[Normis83]

You need to check the same with the customer support of the sony. They might help you better than any body else.

[Nandez87]

New update released! I hope all problems will be solved!!

[Nandez87]

New update released! I hope all problems will be solved!!

[JayKay225]

Sadly not. Mine has been working fine over the last week but I just switched it on and no sound or remote. What the hell are these idiots doing

[Nandez87]

 Unbelievable.... The problems still happend after update the Tv.... What happend with u, Sony?? I have to disconnect the power cable every days...