No sound

[Nikkinac]

Hi I am having sound issues when I try view fishing tv app from my phone to my tv there is a mute symbol on the screen and prompts you to press p to unmute but I don't know what I press on my remote could someone please help me with this. 

[Sean_Mc]

Hi Nikkinac,

Welcome to the Sony Community.

Can you please tell me the model of your TV?

Thanks,

Sean Mc

[Nikkinac]

KDL-50W80xc

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[Nikkinac]

KDL-50W80xc

Hi sorry for the photo quality to show what it is that we are having problems with, we can't seem to unmute the symbol showing in the top left corner it prompts us to press p to unmute but I don't know what to press.

[Pascale_F · Accepted solution]

Hi Nikki, 

It's best to contact Support about this here to see if they can assist you further. 

Thanks, 

Pascale

[Nikkinac]

Thanks will do

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