new 49inch tv nothing on no programs at all for freview tv

[mickmm21]

Hi   i purchase a new tv a few weeks ago   its a smart tv   or so they say      i mostly use sky tv    for daily viewing    and this week we decided to upgrade to a q box    everything went ok with the instaltion      and since we have lived here  we did not have an outside ariel    so we had one fitted     now we have got many problems    we cannot watch   any  d t v    at all as it says there are no channels installed       it seems like sony have forgot to program  the tv for use   with the outside antenna    all it says is no signal   and no channels installed   

The second problem we have is   the tv will not recognise     the new   sky q router    i have tried everything i can to do it    and all  it does   it says no router   found   so i cant enter my password   as it will not go that far     so all we have is sky  to watch     we did used to watch netflix     but because the so called internal wifi   will  not see   the router    its impossible to use any of the apps available   and use   youtube etc      i must say in all the years of buying televisions its the worst tv we have ever bought   and they are not cheap    we went for a named one instead   of an unamed one they were offering     its the most unresponsive   tv i have  ever known    using the remote   i have even put new batteries in   the old ones were sony   when you point the remote  to the tv   the led under   flashes   but its not responsive   its   getting me anoyed    now  i even have the sky engineers coming back  to see if there is a problem with the new router    seperate  from   the tv just in case  it may be a faulty   router.    But its also   the problem with the tv   thats causing us    problems   and needs to be sorted   i am going to ring  an engineer   to have a look at the tv as soon as the sky men have been    if anyone asks   me would  you buy another one the answer would be NO NO NO   and i have yet to  give a review     and believe me it will not be a pleasant one      we both wish we had bought a    Samsung    that we have had before   and never had any problems     its one of the regrets   of life          thanks

[Darbo25]

If you were using sky TV right off the bat and didn't have an outside antenna then you won't have any freeview channels until you actually search for them,  you havent mentioned anything about tuning your TV in and you say Sony haven't programed your TV, Sony won't and can't program your TV, you need to do that yourself. 

You also say the TV can't see your new router,  could it see the old one?  If it could then the problem isn't the TV, it's the router. 

[mickmm21]

hi sorry  i never replied  to your  questions   as i have been ill       but  we did have  the   place where we bought it form go through a factory reset etc   and tried all things to tune for freeveiw  with no luck    and     the told us to take it back to the shop   and they exchanged it for a new one     and  that did as it should   on wifi  and tuning  freeveiw   but   as you see on a ne post i have another problem   with a  information bar keeps appearing at the top   of the screen   telling me which hdmi  port i am using    and it keeps coming  on   and i cant seem to stop it       thanks   mick mm