kd65-xf9005

[stewartgordon4]

on top ofthe problem i am havingwith the connectionto the internet i have another problem when i watch disney+ appletv thru the amazon fire cube the dolby vision picture is very dark then i watch the disney+ app and the netflix app on the tv built in apps the dolby vision picture is still very dark 

[Pascale_F]

Hi Stewart,

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

[Joe_Dohn]

This seems a lot like a software glitch to me. Have you tried updating the TV to the latest software available? I believe it's currently v6.6555.

EDIT: Also try changing the brightness settings around using the Action Menu button once you have something playing (so it affects it directly, instead of a general change) and let us know the outcome of that.

[stewartgordon4]

i have latest software v6-6555  i already spoke to sony they are saying there is nothing wrong with the tv the problem is with the apps i tried what you said i changed the brightness to max no change

[Joe_Dohn]

Have you tried contacting the service provider for any of the apps to see if there are any specific settings that might be causing this?

[stewartgordon4]

yes but they refer me back to sony

[Joe_Dohn]

Can you show us some pictures of both Netflix and Disney+? I also forgot to mention this last time, but have you tried changing the HDR settings using the Action Menu button? I believe there are 2 or 3 options you can pick from.