KD65 AG9 tv - internet connection lost on tv wifi but wifi is working

[Laird99]

After a lot of digging I discover that my Wi-Fi problem arose at the same time of the firmware update on 29-11-2023. The Freeview tv channels all work fine so the tv is fine. However the tv Wi-Fi refuses to connect. 80mb download speeds in the tv room, so Wi-Fi is functioning fine. Also Sony TV upstairs is functioning fine on same Wi-Fi connection.

TV says it has latest firmware update of 6.6053 but I am wondering if it did not load properly?

Has anyone else had this problem and managed to restore their Wi-Fi on their TV?  I have tried every reset listed except the factory reset which I would only do as a last resort.......

any ideas would be appreciated.... 

[pinoysouth]

Hi,

Yes I tried mobile hotspot but still the same,

the 65inches cannot detect wifi

unlike the 49inches. 😞

Please help.

regards

[TheMaze]

@pinoysouth It seems like the TV has hardware issue. You'll need to contact Sony at this point.