KD55A1 Picture 'overlay' problem

[JVI2409]

The picture on my TV suffers from being overlaid by what I can only describe as 'cloud shapes'. It ruins my ability to watch programmes. It has occurred 3 times in the last 3 months. I tried switching off and then unplugging all attached devices including the tv and restarting. This to no avail. Twice I found that leaving the TV (only) switched off overnight the problem goes away. On the second occasion I needed to speak to support who had me reset to factory settings to get the picture back.

On the latest occurrence I was asked to video it next time it happens, £3000 for a now 18 month old TV, to await the problem happening again.

[EdwinaU]

Hi there,

Welcome to the community.

We'll check this and get back to you when we can.

In the meantime, some other members may be able to advise you.

Best wishes,
Ed

[Win_88]

Hi JVI2409,

Since the issue is that intermittent, I think the best thing to do would be following Sony's advice. Make a video as soon as you it happens next and send it so they can investigate.

Let us know how it goes.

Win_88