KD49XG8196 Android TV Internet Connection Issues

[lmac40]

Please help!  I'm being driven mad by an XG8196 that refuses to stay connected to the internet.  

We have a BT smart hub 2 with 2 discs.  Connection can work for a couple of days and then you get the notification TV not connected through WiFi.  While watching something you can get frequent notifications about TV is/is not connected to WiFi.  Sometimes restarting the router helps, other times I can battle with it for about an hour and get nowhere.  I tried setting it up as wired connection to one of the discs but it didn't recognise the connection at all.  Any suggestions gratefully received!  Thank you.

[EdwinaU]

Hi there,

Welcome to the community.

You could try the troubleshooting tips here and see if they help. Let us know how you get on.

Best wishes,

Ed

[Mrhappy37]

Hi, I had the same problem but with wired ethernet, after watching with no problems at all it would suddenly just lose connection and then wouldn’t reconnect without a restart.

I was advised on av forums to switch off the ipv6 setting in my sky router, which I did. This has cured the issue for me, so it may be worth you also giving it a try.