KD49XF759 info bar stays on screen

[Ehall13]

On recordings and when switching channel info bar with hdmi source will not go, there is no option to turn off info bar, would really appreciate some help! Very annoying! 

[Anonymous]

Hi there,

Have you updated to the latest firmware?

Best wishes,

M

[Edhall13]

Hi, yeah firmware is up to date, I sorted the original issues by going through an auto start up as suggested on a forum but now when a program goes to an advert or come back from advert the info bar comes on again for 10 seconds or so! Very annoying again 

[LightFoot]

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@Edhall13 wrote:

Hi, yeah firmware is up to date, I sorted the original issues by going through an auto start up as suggested on a forum but now when a program goes to an advert or come back from advert the info bar comes on again for 10 seconds or so! Very annoying again 

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Hi @Edhall13

This is a well known fault which Sony appear to not have any clue how to fix it. It is now existed for two years. It normally appears every time the audio format changes or switches. The work-a-round is to turn off the info bar completely. Home -> Settings-> Channel setup -> Info banner -> Off. 

[Edhall13]

I don’t have that menu on my tv unfortunately, model is KD49XF759 

thanks for your time 

[LightFoot]

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@Edhall13 wrote:

I don’t have that menu on my tv unfortunately, model is KD49XF759 

thanks for your time 

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Hi @Edhall13  I am curious, you do have an Android TV don't you? I would be interested to see what you have in your Channel setup menu.

[Edhall13]

That is all I have on channel setup, yes it is android tv

[LightFoot]

Hi @Edhall13

I haven't seen a setup display like yours. It may be because I have a KD-55XE9305. What version of Android do you have and if possible can you display the TV About screen.

[Edhall13]

Apologies for late reply, this is the only software version page I can find 

[Edhall13]