KD-43XF7596 i cant instal any video player,file explorer

[jimisp]

when i try to instal on android tv video players(vlc,mx) and file explorer (es explorer,solid explorer,x-plore) i get the (error code 963), any one have the same problem or it's only me?

[jimisp]

I solve the problem with reset to factory settings

[Sean_Mc]

Hi there,

Thanks for letting us know that you resolved the issue.

Best wishes,

Sean Mc