Info Banner XE93 with Sky Q

[LightFoot]

While watching Sky Q the XE93 Info Banner keeps appearing at the top of the screen. It will appear while changing Sky Q channels from Sky Q SD to HD etc. It also appears when you play a Sky Q recording. It can even appear while watching a programme and it goes in to or out of an advert break.

This behaviour did not exist on XD93.

Sky Q is connected to HDMI 2 and this problem occurs on all picture resolutions on the Sky Q and Enhanced HDMI signal format on the XE93 switched on or off. Turning off the Info Banner in the Channel Channel setup does not stop it appearing. The XE93 on 6.2671. Sky Q on Q050.000.83.00L

I repeat this behaviour did not exist on the XD93 and has only appeared since I changed to a XE93.

[LightFoot]

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@LightFoot wrote:

While watching Sky Q the XE93 Info Banner keeps appearing at the top of the screen. It will appear while changing Sky Q channels from Sky Q SD to HD etc. It also appears when you play a Sky Q recording. It can even appear while watching a programme and it goes in to or out of an advert break.

This behaviour did not exist on XD93.

Sky Q is connected to HDMI 2 and this problem occurs on all picture resolutions on the Sky Q and Enhanced HDMI signal format on the XE93 switched on or off. Turning off the Info Banner in the Channel Channel setup does not stop it appearing. The XE93 on 6.2671. Sky Q on Q050.000.83.00L

I repeat this behaviour did not exist on the XD93 and has only appeared since I changed to a XE93.

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OK, I have found the root cause. It is the Audio being received by the HDMI port. For example if you change channel on Sky Q from SD BBC 1 Local (PCM) to HD BBC 1 HD (DD) the Sony Info Banner appears.

Also I have discovered that rebooting the TV after switiching off the Info Banner in Channel setup works.

Whereas the above is a work-a-round I would prefer to display the Info Banner when I change HDMI input. Fix required please.

[LightFoot]

Hi @Drewde

This is the Sony Info Banner that @Gmanwood  is referring to in his post reference Sony XE TV and Sky Q.

To be clear the Sony Info banner appears every time the audio format changes using Sky Q as a signal source. At least with my 55XE9305 I can switch it off as a work-a-round. 

A straight swap from a XD (no problem) to a XE (Sony Info Banner appears) shows it is a unique problem with Sony XE TVs.