HT-ZF9 Soundbar

[TheParader]

Hi

I have a HT-ZF9 Soundbar and a 43XD8305 TV....the sound from the Subwoofer just keeps dropping, going off and on....resetting will work for 10 mins and its back

Anyone had the same issues......is there a fix?

Regards

Paul

[IamNic]

Hello @TheParader,

I found the following troubleshooting steps you could try:

The reference is to page 34 in the manual.

I would put my hopes on changing the RF Channel and only try the other tips if that doesn't improve the connection.

- Nic

[Bat_Rick]

Hi,

Make sure there are no electro-magnitic devices located between soundbar and subwoofer, if issue still the same you can contact Sony reps, they will direct you to the service center for inspection.

[TheParader]

Hi all

Thanks for the replies....my Virgin Router sits on the floor below the Soundbar....could that be it?

Regards

Paul

[Bat_Rick]

Try to turn it off and check if it is still doing the same

[IamNic]

Hello @TheParader,

---

@TheParader  schrieb:

my Virgin Router sits on the floor below the Soundbar....could that be it?

---

that could be the issue and interfer with the wireless connection between the soundbar and the subwoofer.

Have you tried changing the channel though first?

- Nic