How to reset All Apps access

[Watch-the-Birdie]

Hi Guys,
How can I 'reset' the All APPS please?
I set up a Sony Bravia a couple of weeks ago for a recently widowed friend. I had to use my details to 'add' and log into her modem, but she's unable to use ITV catch up, nor Channel Five catch up?
(On reading about adding apps, it says either go to the Google shop or use Youview(?), neither of which show after pressing home)?
How can I reset this, using her details and not, as at present, me as a guest?
I look forward to hearing from some one who can help?
Thank you
Trevor

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Can you let me know the full model number of your TV?

Best wishes,

Sean Mc

[Watch-the-Birdie]

Hi Sean,

I believe its the KDL32WE613LED-HDR

I say that, as my friend has gotten rid of the box and lost her instructions?

Kind regards
Trevor


Sent from Mail for Windows 10

[Watch-the-Birdie]

I believe it's the KDL32WE613 LED HDR Sean?

My firend has thrown out the box and lost the instruction pages???

Kind Regards

Trevor

[Marino.Manolo]

If the model is that, you can also bring the TV back to the factory settings:

https://helpguide.sony.net/tv/frul1/v1/en/060nhm-06-01-07.html

Manolo