home button on the 65" KDL-65W855C

[col.mase1]

Hi can anyone help please the home button has stopped working the other parts of the remote are still working, it suggest to reset to factory settings through the help button can get that setting but has not reset to factory settings, picture is good not as good as used to be, so would like to get the home button where there are features that might resolve  the other issues like adding usb. any ideas

[jumpsuit]

Hi @col.mase1

Can I just check that ALL the other remote buttons are working

on the remote control?

(Just to eliminate that you may need another remote)

Also forgive me asking but have the batteries been replaced to test the button?

[col.mase1]

Hi Jumpy

Thanks for the reply, we have another sony same remote makes no difference the home button when pressed the light of the on/off flickers slightly so you know the message is getting to the tv but nothing is happening  now found a way to get to the reset the tv to factory settings will try this in the morning cannot let the wife miss her fav programs, 

thanks anyway for the suggestions

Colin

[jumpsuit]

Hi @col.mase1

Hopefully the reset will sort it.

Keep us posted.

Cheers

[col.mase1]

Hi Jumpy

Thank you for the comment just to let you know the reset worked and seams to be working fine 

Many thanks again for the comments