FW-65BZ35F date and time problem

[osterek]

Hello, monitor loses date and time settings, what can be the cause and how to fix it?

[Marino.Manolo]

The platform used and Android TV, do you find it difficult to find the appropriate section?

Manolo

[osterek]

FW-65BZ35F is Android 7.0

[Marino.Manolo]

Read here:

https://www.sony.co.uk/electronics/support/articles/00113024

Manolo

[osterek]

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@Marino.Manolo wrote:

Read here:

https://www.sony.co.uk/electronics/support/articles/00113024

Manolo

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Thank you for the answer, however, the point is that the TV loses the date and time settings after some time (date and time is set manually). Can it be a faulty battery? Is it possible to exchange or check it?

[Marino.Manolo]

I do not think there is a battery to keep the time on a TV, it's a strange problem, the cause could be anywhere. It will seem too much but you could try a factory reset.

However it seems a problem related to the power supply, if you use a multi-outlet try to connect it directly to the electrical outlet.

Manolo

[osterek]

I did restore the factory settings of the TV but unfortunately it did not help 😞 the TV is connected directly to the electrical outlet.

I have a schedule for switching the TV on and off and because the TV does not keep the time settings, the TV switches on and off at the wrong time.

[Marino.Manolo]

But he loses the date and time settings even if they leave them automatically?

Manolo

[osterek]

It does not take an hour automatically because it is not connected to the NTP server and the internet.

[Marino.Manolo]

It will seem strange to read it but try to keep it unplugged for at least 10 minutes.

Manolo